Last updated: 19 October 2026

Data & AI use

Many of our systems use automation and AI, for example to reply to customer messages or to create content. This page explains, in plain words, how we handle data and how we use AI.

Your customers' messages

• Messages arrive on your own WhatsApp Business number and are saved in places you can access, such as a Google Sheet or your CRM.
• We use them only to run and improve the system for you. We do not sell them or use them for our own marketing.
• If you stop working with us, we hand over your data on request and remove our access.

Which AI tools we use

We use well-known AI services, for example from OpenAI, Anthropic (Claude) and Google, and automation tools such as n8n, Make and Zapier. Before we connect any AI tool to your customer messages, we tell you which service is used and how it handles data, so you can decide.

What AI does and does not do

• It answers common questions using information you approve, such as timings, prices and services.
• It collects basic details and books appointments.
• It hands over to you or your team when a customer needs a person.
• For clinics, it does not give medical advice or diagnosis. Anything medical goes to your team.

Being open with your customers

We recommend telling your customers when they are chatting with an automated assistant. We only message people who have contacted you or agreed to hear from you, following WhatsApp's rules.

AI-generated content

We create some images and videos with AI, including AI models such as Tanvi. These people do not exist. We recommend labelling AI content clearly, and we never use AI people to pretend a real customer bought, used or reviewed something.

Questions

Email contact@pixelstorm.in. See also our Privacy Policy.